error installing new build of v31

[Charles G]

I have the problem installing v31 b22, please see attahed log....

 

[rconn]

You got an internal Windows Installer error on Everything.exe.

How did you do the install - via the updater or manually? Did you select Everything Search for installation?

 

[Charles G]

@rconn - manually, and I chose not to install ES....

 

[Charles G]

[C:\]dir /b /s everyting.*
C:\ZZ_DoneSorted\CSV_0001\everyting.csv

[C:\]alias every*
TCC: Not an alias "every*"

 

[rconn]

We do not support manual updating, only via the updater.

Exactly how are you installing? The exact sequence of steps.

 

[Charles G]

@rconn -

1) download from https://jpsoft.com/downloads/v31/tcmd.exe
2) run file
3) <next>
4) this time i chose remove.... follow up after i reboot and restart the install

 

[Charles G]

5) tcmd doesn't appear in programs list
6) files still in c:\program files\jpsoft\
7) followoing keys appear
a) HKEY_CURRENT_USER\SOFTWARE\JP Software\Search And Replace
b) HKEY_CURRENT_USER\SOFTWARE\JP Software\Take Command 30 LE
c) HKEY_CURRENT_USER\SOFTWARE\JP Software\Take Command 31

Any ideas?

 

[Charles G]

@rconn @Charles Dye - any further help?

 

[Charles Dye]

I would say "uninstall, reboot, and reinstall." But it looks like you've already tried that.

 

[vefatica]

I saw this in the log which @Charles G posted. It seems a little odd.

AI_INSTALL_MODE = Repair

 

[Charles G]

1) should I remove the files in "C:\Program Files\JPSoft\TCMD31" - should I remove those and what about 7a to c above? should I remove b and c at least?

 

[Charles G]

after renaming the TCMD31 folder to TCMD31_Backup, turning off the PC, etc, then installing the b22, This is the message I get now...

1.png - attached

New log file attached

 

[Gisle Vanem]

This installer and/or the Windows Installer Service is a pile of mess:

What I do is close tcc.exe, start cmd.exe to run this newly downloaded
c:\ProgramData\JP Software\TCC 31\updates\Update\tcc.exe (60 MByte)

Go through all the installer steps, including inserting my activation-key I got by email.
Works for me, but awkward.

 

[Charles G]

@Gisle Vanem - those steps do not help me, same error

 

[Charles Dye]

Possibly of interest: Windows installer troubleshooter

 

[Charles G]

Program Install and Uninstall troubleshooter Publisher details

Potential issues that were checked
Corrupt Patch Registry keysCorrupt Patch Registry keys
Detects corrupt or missing patch cache Issue not present 
Cannot install or uninstall a programCannot install or uninstall a program
Looks for problems that can stop you installing and uninstalling a program Issue not present 
Problem registry keyProblem registry key
Detects problems with the registry (Wow64 issue) Issue not present 

Potential issues that were checked Detection details

 Corrupt Patch Registry keys Issue not present 
 
Detects corrupt or missing patch cache
 
 Cannot install or uninstall a program Issue not present 
 
Looks for problems that can stop you installing and uninstalling a program
 
 Problem registry key Issue not present 
 
Detects problems with the registry (Wow64 issue)
 

Detection details Expand

Collection information
Computer Name:  DESKTOP-C293QAU
Windows Version: 10.0
Architecture: x64
Time: Wednesday, February 7, 2024 1:10:16 PM

Publisher details Expand

Program Install and Uninstall troubleshooter
Looks for problems that can stop you installing and uninstalling a program
Package Version: 1.3
Publisher: Microsoft Corporation

 

[Charles G]

Anyone know what the 38-character product code is and is it the same for all builds of TCMD v31? @rconn ??

 

[vefatica]

Might be these 38-character subkey names.

Those correspond roughly to these 38-character subdirectory names.

I have one per major version. I wouldn't mess with them.

 

[Charles G]

@vefatica what is the 38 char key for v31 ?

 

[vefatica]

It's {F518F6ED-CEA1-433F-BE6C-6DBA08F8DFD0} on my computer.

 

[Charles G]

Program Install and Uninstall troubleshooter Publisher details

Issues found
Cannot install or uninstall a programCannot install or uninstall a program
Looks for problems that can stop you installing and uninstalling a program Fixed Fixed
Uninstall and cleanup? Name not available Completed
 
Potential issues that were checked
Corrupt Patch Registry keysCorrupt Patch Registry keys
Detects corrupt or missing patch cache Issue not present 
Problem registry keyProblem registry key
Detects problems with the registry (Wow64 issue) Issue not present 

Issues found Detection details

6 Cannot install or uninstall a program Fixed Fixed
 
Looks for problems that can stop you installing and uninstalling a program
Uninstall and cleanup? Name not available Completed
 
Uninstall and cleanup? Name not available
InformationalRecovery File
This document contains the File and Registry recovery script.
File Name:  RestoreYourFilesAndRegistry.ps1
 
 
 

Potential issues that were checked Detection details

 Corrupt Patch Registry keys Issue not present 
 
Detects corrupt or missing patch cache
 
 Problem registry key Issue not present 
 
Detects problems with the registry (Wow64 issue)
 

Detection details Expand

Collection information
Computer Name:  DESKTOP-C293QAU
Windows Version: 10.0
Architecture: x64
Time: Wednesday, February 7, 2024 5:28:41 PM

Publisher details Expand

Program Install and Uninstall troubleshooter
Looks for problems that can stop you installing and uninstalling a program
Package Version: 1.3
Publisher: Microsoft Corporation

 

[Charles G]

same error is 1.png in error installing new build of v31

 

[Charles G]

@vefatica , @rconn , @Charles Dye - any further help?

 

[vefatica]

Earlier you said you renamed the TCMD31 folder and then it couldn't be uninstalled. That seems like no surprise.

Are you trying to uninstall from here?

 

[Alpengreis]

Another solution could be - MAKE BACKUP FIRST AND TRY AT OWN RISK - to remove it completely manually - means: remove all related files for example in:

• program dir
• in AppData\Local dir
• AppData\Roaming dir
• in ProgramData dir

and remove also all related RegKeys

Then try to install it again ...

 

[Charles G]

Another solution could be - MAKE BACKUP FIRST AND TRY AT OWN RISK - to remove it completely manually - means: remove all related files for example in:

• program dir
• in AppData\Local dir
• AppData\Roaming dir
• in ProgramData dir

and remove also all related RegKeys

Then try to install it again ...

after dong that and cold starring hte PC - I still ge5t the error mesaage

log file 7z-ed attavjerd

 

[vefatica]

I found these (I'm not suggesting anything).

HKCR\Installer\Products\DE6F815F1AECF334EBC6D6AB808FFD0D
  (SZ) ProductIcon
    *C:\WINDOWS\Installer\{F518F6ED-CEA1-433F-BE6C-6DBA08F8DFD0}\TakeCommand_1.exe

HKLM\SOFTWARE\Classes\Installer\Products\DE6F815F1AECF334EBC6D6AB808FFD0D
  (SZ) ProductIcon
    *C:\WINDOWS\Installer\{F518F6ED-CEA1-433F-BE6C-6DBA08F8DFD0}\TakeCommand_1.exe

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\238EFF122313AFA479EFEF4E84ADA939
  (SZ) DE6F815F1AECF334EBC6D6AB808FFD0D
    *22:\Software\Caphyon\Advanced Installer\LZMA\{F518F6ED-CEA1-433F-BE6C-6DBA08F8DFD0}\31.1.22.0\AI_ExePath

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\6187978A5D845AC41B2A16986C20F8AA
  (SZ) DE6F815F1AECF334EBC6D6AB808FFD0D
    *22:\Software\Caphyon\Advanced Installer\Installs\{F518F6ED-CEA1-433F-BE6C-6DBA08F8DFD0}\AIShRegAnswer

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\DE6F815F1AECF334EBC6D6AB808FFD0D\InstallProperties
  (EXPAND_SZ) ModifyPath
    *MsiExec.exe /X{F518F6ED-CEA1-433F-BE6C-6DBA08F8DFD0}
  (EXPAND_SZ) UninstallString
    *MsiExec.exe /X{F518F6ED-CEA1-433F-BE6C-6DBA08F8DFD0}

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\UFH\ARP
  (MULTI_SZ) 0
    *Software\Microsoft\Windows\CurrentVersion\Uninstall|{F518F6ED-CEA1-433F-BE6C-6DBA08F8DFD0}|MsiExec.exe /X{F518F6ED-CEA1-433F-BE6C-6DBA08F8DFD0}

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{F518F6ED-CEA1-433F-BE6C-6DBA08F8DFD0}
  (EXPAND_SZ) ModifyPath
    *MsiExec.exe /X{F518F6ED-CEA1-433F-BE6C-6DBA08F8DFD0}
  (EXPAND_SZ) UninstallString
    *MsiExec.exe /X{F518F6ED-CEA1-433F-BE6C-6DBA08F8DFD0}

*HKLM\SOFTWARE\Caphyon\Advanced Installer\Installs\{F518F6ED-CEA1-433F-BE6C-6DBA08F8DFD0}

*HKLM\SOFTWARE\Caphyon\Advanced Installer\LZMA\{F518F6ED-CEA1-433F-BE6C-6DBA08F8DFD0}

*HKLM\SOFTWARE\Caphyon\Advanced Installer\LZMA\{F518F6ED-CEA1-433F-BE6C-6DBA08F8DFD0}\31.1.22.0

*HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{F518F6ED-CEA1-433F-BE6C-6DBA08F8DFD0}

*HKU\.DEFAULT\Software\Caphyon\Advanced Installer\XML Config\{F518F6ED-CEA1-433F-BE6C-6DBA08F8DFD0}

*HKU\S-1-5-18\Software\Caphyon\Advanced Installer\XML Config\{F518F6ED-CEA1-433F-BE6C-6DBA08F8DFD0}

And there is also the directory

c:\windows\installer\{f518f6ed-cea1-433f-be6c-6dba08f8dfd0}

 

[Charles G]

@vefatica - what search terms did you use to find these ?

 

[vefatica]

@vefatica - what search terms did you use to find these ?

REGFIND.EXE is a program that I wrote. It's hard to use. I issued this and edited out a few non-apropos results.

regfind all /D F518F6ED-CEA1-433F-BE6C-6DBA08F8DFD0 & regfind all /K F518F6ED-CEA1-433F-BE6C-6DBA08F8DFD0

That is, look for case-insensitive matches in data (/D) and then in key names (/K). Here's REGFIND's syntax.

REGFIND hive[\key[\...]] | all [/W] [/N] ...

        ... [/D [filter]] [/v|/V [filter]] [/k|/K [filter]] [/t|/T [filter]]

    hive = khcr | hkcu | hklm | hku

    The default matching for key, value, and data filters is case-insensitive substring matching

    /w - (or /W) use wildcard (simple, * and ?) matching instead of the default
         Specify this option before specifying any filters

    At least one of /d, /D, /v, /V, /k, /K, /T must be specified

    /d - (or /D) search data

    /v - limit data search to value names matching filter
    /V - also search for and print matching value names

    /k - limit value/data searches to key names matching filter
    /K - also search for and print matching key names

    /t - limit value/data searches to keys with write time matching time filter and output times
         time format: USER_DEFAULT_SHORT_DATE<space>USER_DEFAULT_TIME
         use /tm for milliseconds, /tu for microseconds

    /T - only output key names and write times; overrides /d, /D, /k, /K, /v, /V, and /N
         time format as above; filter matching respects the /W (/w) option
         use /Tm for milliseconds, /Tu for microseconds

    /n - (or /N) limit data searches to numbers; use decimal or hex with "0x"

       - The default filters match all ("*" for wildcards, "" for substring)

       - REG_DWORD and REG_QWORD searches are exact; use decimal or hex with 0x

       - "quote" key names and filters containing whitespace

       - Requested output (/K, /V, /d, /D) is prefixed with '*'

 

[Charles G]

@vefatica - where can i find regfind ?