Version 19.00.23 Crashes

[cgunhouse]

After Build 23, TCMD crashes after about 5 minutes of running, even if TCMD is minimized.

I have background TCC Windows running they have never been a problem before.

I may have to back out and go back to Build 22.

Craig

 

[rconn]

Define "TCMD crashes".

I need your error log before I can look at this.

 

[cgunhouse]

Which error logs are you referring to, the Windows Event log?

I have crash dumps produced using SysInternals' ProcDump.

One produced using "C:\Program Files\SysInternals\procdump" -o -n 1 -e -64 -mp 9528 TCMD.dmp" (Large) and the other "C:\Program Files\SysInternals\procdump" -o -n 1 -e -64 3280 TCMD.dmp" (Smaller)

 

[Charles G]

I think Rex is referring to the TCMD and TCC exception log files in the install folder. Usually (for x64):

C:\Program Files\JPSoft\TCMD19_x64\tcc.exception.log
C:\Program Files\JPSoft\TCMD19_x64\tcmd.exception.log

 

[cgunhouse]

Both files are empty, that why I asked, I was hoping there were other files with something in them, I sent a mini-dump to support@jpsoft.com

 

[TimButterfield]

I had the same crash issue with 23 right after setting up and starting to run it on Win7x86. The log files were empty also. I did capture this from Windows:

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    tcmd.exe
  Application Version:    19.0.23.0
  Application Timestamp:    56664608
  Fault Module Name:    tcmd.exe
  Fault Module Version:    19.0.23.0
  Fault Module Timestamp:    56664608
  Exception Code:    c0000005
  Exception Offset:    000531ca
  OS Version:    6.1.7601.2.1.0.256.4
  Locale ID:    1033
  Additional Information 1:    0a9e
  Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:    0a9e
  Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

 

[rconn]

Both files are empty, that why I asked, I was hoping there were other files with something in them, I sent a mini-dump to support@jpsoft.com

If the log files are empty, then the crash wasn't in TCMD (or TCC) code. It either happened in a Windows DLL that had its own exception handler, or a third-party app that injected itself into TCMD (or TCC).

 

[cgunhouse]

Tried backing out to 19.00.22, it works fine, 19.00.23 does not work. I also loaded the debugger after the crash to see what the Call Stack showed:

 

[Charles G]

If the log files are empty, then the crash wasn't in TCMD (or TCC) code. It either happened in a Windows DLL that had its own exception handler, or a third-party app that injected itself into TCMD (or TCC).

@Rex,

How would you suggest debugging this occurrence if this happens to someone not in the know, please?

 

[cgunhouse]

@Rex,

How would you suggest debugging this occurrence if this happens to someone not in the know, please?

And if 19.00.22 works and 19.00.23 doesn't work, what changed? My system didn't change, sure the error may be coming from a Windows DLL or injected code (why doesn't it inject itself into 19.00.22 and cause a crash) but the only thing that could of changed is how they were called from TCMD.

 

[rconn]

And if 19.00.22 works and 19.00.23 doesn't work, what changed?

The only thing that changed was using the new(er) embedded Windows file explorer instead of the old separate tree (folder) and list view controls.

 

[rconn]

@Rex,

How would you suggest debugging this occurrence if this happens to someone not in the know, please?

There is no way for a user to debug this, other than to disable apps that might be injecting code and see if the behavior changes.

 

[cgunhouse]

I followed TCMD with Process Monitor and got:

The previous 11 events were "Thread Exit" events
The "Thread Exit" events info is as follows:

The "IRP_MJ_DIRECTORY_CONTROL" events info is as follows:

Continued next comment (image upload limit)

 

[Alpengreis]

MAYBE, this info could be helpful to find out more ...

http://stackoverflow.com/questions/17168982/exception-error-c0000005-in-vc

... see last posting there ...

the interesting thing is the same exeption code (access violation), so to analyze the crash dump file in debugger COULD be useful ...

 

[cgunhouse]

And finally "IRP_MJ_QUERY_INFORMATION" events info is as follows:

The process tab is attach, it is a CSV (excel)

TCMD seems to crash when something change on the network drive.

 

[rconn]

Try it with build 24 and let me know if it behaves any differently.

 

[cgunhouse]

So far 19.0.25 has not crashed.

I believe the correction you made fixed the problem!

Thanks