Upgrade from 19 to 19.10 fails

[Doug Jensen]

Whether or not I choose to install Everything.

[SEH_AV_READ_BADPTR] ACCESS_VIOLATION (0xc0000005) at address [0x02bb9b36]

Advanced Installer Enhanced UI 12.7.2 build 68656
*** Stack Trace (x86) ***

[0x02bb9b36] DllGetClassObject()
[0x74202265] -----
[0x65677261] -----
[0x72696474] -----
[0x3a64223d] -----
[0x6120225c] -----
[0x69647070] -----
[0x765ca8c0] Ordinal733()
[0x76431d66] SHGetMalloc()
[0x76431e4c] SHGetMalloc()
[0x76431eaf] ShellExecuteExW()
[0x012044bb] -----
[0x0120a4ca] -----
[0x0120b9d9] -----
[0x0120a495] -----
[0x01154a1b] -----
[0x01209bfb] -----
[0x011a5955] -----
[0x7780e394] RtlInitUnicodeString()
[0x7780e394] RtlInitUnicodeString()
[0x0115e659] -----
[0x0115e659] -----
[0x0115ddb3] -----
[0x0115de4b] -----
[0x0115dbfc] -----
[0x0115de4b] -----
[0x011f90bc] -----
[0x01209583] -----
[0x011a5de2] -----
[0x011a6629] -----
[0x011bb21e] -----
[0x77819882] RtlInitializeExceptionChain()
[0x77819855] RtlInitializeExceptionChain()
[0x01150000] MODULE_BASE_ADDRESS

 

[rconn]

Whether or not I choose to install Everything.

[SEH_AV_READ_BADPTR] ACCESS_VIOLATION (0xc0000005) at address [0x02bb9b36]

That’s a Windows Installer (Microsoft) issue, not TCMD. When we’ve seen this (fortunately rare) occurrence in the past, running the installer again almost always works. If not, you can try downloading the MSI build instead (at https://jpsoft.com/downloads/v19/tcmdx64.msi).

 

[Doug Jensen]

Retries didn't work but the msi one installed fine. Thank you.